Paul Gradidge

If you’ve spoken to Nine Tracks, there’s a good chance you’ve spoken to Paul. He’s the person who makes things happen – building relationships, creating opportunities and turning conversations into plans.

Paul has spent years working in higher education, helping universities navigate complex CRM programmes across the student lifecycle. He sits comfortably between customers, technology and delivery – translating complicated requirements into something everyone can understand and, importantly, get done.

Part product owner, part business analyst, part scrum master and occasional project manager, Paul is difficult to squeeze into one box. He can shape a business case, untangle a backlog, run discovery or build a roadmap – while never losing sight of the people it needs to work for.

Behind the scenes, he keeps Nine Tracks moving forward – building partnerships, developing new business and tackling the operational jobs that turn a good consultancy into a sustainable one.

Naturally approachable and relentlessly practical, Paul believes the best projects start with good conversations, strong relationships and a clear idea of where you’re trying to get to. Then he helps make sure you actually get there.